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Warranties and Returns

8 Questions

Is there a trial period for the mattress?

Yes! We offer a 30-night sleep trial, allowing you to experience the Dreemi mattress in the comfort of your home. Contact our locally based customer service team. If you’re not completely satisfied, you can return it within the trial period.

How do I make a warranty claim?

Once you received your Dreemi Mattress, please register your warranty here. If you're having an issue with a product or would like to submit a warranty claim, you'll need to submit a request and select 'Warranties and Returns'. Alternatively, you can

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What kind of warranty do you offer?

The Dreemi mattress comes with a 10-year warranty, ensuring that you have peace of mind regarding the quality and durability of your purchase. Registered your Dreemi Mattress warranty here.

What is your return policy?

We want you to be 100% satisfied with your purchase. However, we understand that sometimes some things don't work out. In such an event we will happily arrange for the exchange or refund of any goods purchased at any Clark Rubber store. You can test the Dreemi Mattress for 30 days to decide whether or not you are satisfied with them. If you realise that

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When will I be refunded for my returned order(s)?

The time it takes for your refund to get back into your account depends on a number of factors. Generally, this can take between 5-10 business days to appear back in your account. We recommend speaking to your financial institution as first point of call.

I would like to return my order, what do I do?

We understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. If you would like to make a return, please contact our customer care team at

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How do I track my returned item?

We recommend purchasing parcel tracking for any returns. This way you can track your return to see if it has arrived back to us.

How will my refund be processed?

Refunds are processed using the original payment method. We'll keep you updated by email so keep an eye on your inbox, and be sure to check your junk folder too!

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